At PALVEA, every piece is carefully inspected before dispatch.
Returns
We accept return requests within seven days of delivery only if the product arrives damaged, broken, or incorrect.
To be eligible for a return, you must:
- Contact Palvea within seven days of delivery.
- Share a clear, continuous opening/unboxing video recorded from the moment the sealed package is opened.
- Provide clear photos of the product and the issue.
Products that have been used, worn, damaged after delivery, or altered in any way are not eligible for return or exchange. To start a request, email Hello.palvea@gmail.com. Returns sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is damaged or broken, or if you receive an incorrect item. Our team will review the evidence and work towards a suitable resolution.
Exchanges
Once your request is verified, Palvea can offer a replacement subject to product availability.
Refunds
If your return request is approved and a replacement is not possible, a refund will be processed to your original payment method.
- Return shipping charges will be deducted from the refund amount.
- Original shipping charges, if applicable, are non-refundable and will also be deducted.
- Refund processing times may vary depending on your payment provider.
Non-Returnable Items
We do not accept returns or exchanges for:
- Used or worn jewellery.
- Products damaged after delivery.
- Altered or modified items.
- Sale items.
- Gift cards.
Contact Us
For return, exchange, or refund questions, email Hello.palvea@gmail.com or use our Contact Us page.
We are committed to providing a smooth and trustworthy shopping experience, and your satisfaction is important to us.