At Palvea, we make sure your jewellery is delivered safely and efficiently. Please review these shipping details before placing an order.
Order Confirmation & Dispatch
- You will receive an order confirmation email immediately after placing your order.
- Orders are typically dispatched within 1–3 working days.
- Once your order is dispatched, tracking details will be shared by email, SMS, or WhatsApp.
Shipping Charges
Orders below ₹999
| Service | Shipping fee | Estimated delivery |
|---|---|---|
| Standard Shipping | ₹60 | 5–7 working days |
| Express Shipping | ₹150 | 2–3 working days |
Orders ₹999 and above
| Service | Shipping fee | Estimated delivery |
|---|---|---|
| Standard Shipping | Free Shipping | 5–7 working days |
| Express Shipping | ₹150 | 2–3 working days |
Delivery timelines are counted from dispatch and are estimates only. Actual delivery may vary depending on your location, courier partner, weather conditions, public holidays, or other circumstances beyond our control.
Payment Methods
- We accept secure prepaid online payments through the payment gateway displayed at checkout.
- Cash on Delivery (COD) is not available.
Delivery Attempts & Undelivered Orders
- Our courier partners may contact you on your registered phone number before or during delivery.
- If the delivery partner cannot reach you after multiple attempts, or an order is refused or remains undelivered because of an incorrect address, unavailable recipient, or non-response, the courier may return the shipment to Palvea.
- The order will then be treated as a failed delivery. After the returned package is received and verified, a refund may be issued after deducting the original shipping charges and any Return-to-Origin (RTO) charges incurred by Palvea.
- Please make sure your shipping address, contact number, and delivery details are accurate and that you are available to receive the order.
Important Notes
- Please check that your shipping address and contact details are correct when placing an order.
- Palvea is not responsible for delays caused by courier partners, natural events, public holidays, or incorrect shipping information supplied by the customer.
- Once an order is marked as delivered by the courier partner to the supplied shipping address, responsibility for the package transfers to the recipient.
- Shipping charges are non-refundable.
Contact Us
For shipping questions, email Hello.palvea@gmail.com or use our Contact Us page.
We appreciate your trust in Palvea and look forward to delivering your favourite pieces safely.